{"id":498,"date":"2013-10-23T14:40:10","date_gmt":"2013-10-23T17:40:10","guid":{"rendered":"http:\/\/uxtc.ca\/?p=498"},"modified":"2017-06-01T17:35:11","modified_gmt":"2017-06-01T20:35:11","slug":"obamacares-website-is-crashing","status":"publish","type":"post","link":"https:\/\/uxtc.ca\/index.php\/obamacares-website-is-crashing\/","title":{"rendered":"Who Cares? Obamacares Website Is Crashing&#8230;"},"content":{"rendered":"<p><a href=\"http:\/\/www.forbes.com\/sites\/theapothecary\/2013\/10\/14\/obamacares-website-is-crashing-because-it-doesnt-want-you-to-know-health-plans-true-costs\/\">Obamacares Website Is Crashing Because It Doesnt Want You To Know How Costly Its Plans Are &#8211; Forbes<\/a>.<\/p>\n<p>I for one do not believe that they want to hide the cost of the medical plans and force users to create accounts and enter detailed personal information before they can start shopping, I think they just wanted force people to register so they can have <em>bragging rights<\/em> about the vast number of registrations and on how successful the website is. Could you imagine if Amazon.com forced everyone to register prior to shopping and making a purchase? This is a classic example of not performing the necessary <em>Research, Testing<\/em> and <em>Heuristic Evaluation<\/em>\u00a0for a very important communication tool, and one that will get millions of requests a week \u2014 this was a disaster waiting to happen. I have seen this kind of myopic behaviour too many times, it is usually the result of an order made by big decision-makers in the organization \u2014 those who never thought through the process thoroughly enough.<\/p>\n<p>I love this comment from the article, it&#8217;s the software equivalent of a government\u00a0bureaucratic\u00a0debacle.<\/p>\n<blockquote><p>Weaver and Radnofsky say that the core problem stems from \u201cthe slate of registration systems [that] intersect with Oracle Identity Manager, a software component embedded in a government identity-checking system.\u201d The main Healthcare.gov web page collects information using the CGI Group technology. Then that data is transferred to a system built by Quailty Software Services. QSS then sends data to Experian, the credit-history firm. But the key \u201cidentity management system\u201d employed by QSS was designed by Oracle, and according to the Journal\u2019s sources, the Oracle software isn\u2019t playing nicely with the other information systems.<\/p><\/blockquote>\n<p>I had a similar experience trying to get a permit in a local government office \u2014 art imitating life!<\/p>\n<div class=\"twttr_button\"><a title=\"Click here if you like this article.\" href=\"http:\/\/twitter.com\/share?url=http:\/\/uxtc.ca\/index.php\/understanding-users-and-customers\/&amp;text=Understanding Users and Customers\" target=\"_blank\" rel=\"noopener noreferrer\"><img src=\"http:\/\/uxtc.ca\/wp-content\/plugins\/twitter-plugin\/images\/twitt.gif\" alt=\"Twitt\" \/><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Obamacares Website Is Crashing Because It Doesnt Want You To Know How Costly Its Plans Are &#8211; Forbes. I for one do not believe that they want to hide the cost of the medical plans and force users to create accounts and enter detailed personal information before they can start shopping, I think they just [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[10,8],"tags":[],"_links":{"self":[{"href":"https:\/\/uxtc.ca\/index.php\/wp-json\/wp\/v2\/posts\/498"}],"collection":[{"href":"https:\/\/uxtc.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/uxtc.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/uxtc.ca\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/uxtc.ca\/index.php\/wp-json\/wp\/v2\/comments?post=498"}],"version-history":[{"count":0,"href":"https:\/\/uxtc.ca\/index.php\/wp-json\/wp\/v2\/posts\/498\/revisions"}],"wp:attachment":[{"href":"https:\/\/uxtc.ca\/index.php\/wp-json\/wp\/v2\/media?parent=498"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/uxtc.ca\/index.php\/wp-json\/wp\/v2\/categories?post=498"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/uxtc.ca\/index.php\/wp-json\/wp\/v2\/tags?post=498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}